01 / Dispatch
A real dispatcher, 24/7
Rosa's team answers every call, day or night. No answering service, no call center in another state.
- Calls answered in 3 rings on average
- Text with the tech's name and photo before arrival
Since 1998
One van. Now eleven.
Dale Kowalski started Summit with one van and a pager. Today 23 people run plumbing, heating and cooling out of the same Depot Street shop. We still answer our own phones.
Summit by the numbers
28
Years in business
Same shop since 1998
11
Stocked service vans
4 plumbing, 7 HVAC
6,400+
Jobs last year
Across six towns
94%
Fixed on the first visit
Parts ride on the van
How we run calls
Three habits we do not bend on
None of this is clever. It is just how a call should go.
02 / The van
Stocked vans
Each van carries about 400 common parts. Igniters, capacitors, thermocouples, trap kits, shutoffs. That is why most jobs finish on the first visit.
- Restocked every night from the shop
- Shoe covers and drop cloths on every job
03 / The price
Price before work
Flat-rate pricing from a printed book. You see the number on the tablet and approve it before we touch anything.
- No overtime meter running
- Old parts left on your counter
The crew
Who shows up
Some of the people you will meet. Every tech is background checked, drug tested and wears a Summit badge with their photo.
Hover, tap or focus a card to see certifications.
- DK
Dale Kowalski
Founder, Master Plumber
31years in the trade
- Ohio Master Plumber
- ASSE 5110 backflow tester
- OSHA 30
I still take the first emergency call on Christmas Eve. Tradition.
- RD
Rosa Delgado
Dispatch & Service Manager
14years in the trade
- CPR and first aid
- Dispatch lead since 2015
- Spanish speaker
If you call at 2 am, there's a good chance it's me who answers.
- MB
Marcus Bell
Lead HVAC Technician
18years in the trade
- NATE Gas Furnace
- NATE AC Installation & Service
- EPA 608 Universal
I leave the old part on your counter so you can see what failed.
- JP
Jenna Pryor
HVAC Technician
7years in the trade
- NATE Heat Pump Service
- EPA 608 Universal
- BPI Building Analyst
Most comfort problems are airflow problems. I check the ducts before I blame the unit.
- TR
Tomas Reyes
Journeyman Plumber
11years in the trade
- Ohio Journeyman Plumber
- Gas line certified
- OSHA 10
Water heaters are my favorite job. In and out in four hours, hot showers by dinner.
- KH
Kyle Hammond
Drain & Sewer Technician
6years in the trade
- NASSCO PACP sewer inspection
- Hydro jetter operator
- OSHA 10
I'll show you the camera video. Roots look a lot scarier on a phone than they are.
- BO
Ben Okafor
Apprentice Plumber
2years in the trade
- Registered apprentice, year 2 of 5
- OSHA 10
I ride with Tomas. Ask me anything, I am still asking him everything.
Paperwork
Licensed, certified, insured
Every number below can be checked with the state or the issuer. Copies come with any install quote.
- Ohio Master PlumberMP-11482
- Ohio HVAC ContractorHV-48817
- Ohio Plumbing ContractorPC-30914
- NATE Certified Techs6 on staff
- EPA Section 608Universal, all HVAC techs
- ASSE 5110 BackflowTesting and repair
- BBB AccreditedA+ rating
- Insured & Bonded$2M general liability
Workers' comp policy WC-61-04419. General liability policy GL-2207-5583.
We call back in about 10 minutes
During open hours. After hours, dispatch calls back within 20 minutes for emergencies.
Got it. Dispatch will call you from (555) 013-4278.